Terms & Conditions
Thank you for reading the GlobalSA Terms & Conditions.
Use of Site
You may only use this site to browse the content, make legitimate purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent purchase. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. ‘Deep-linking’, ‘embedding’ or using analogous technology is strictly prohibited. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.
Disclaimer of Warranty
The contents of this site are provided “as is” without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement.
The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy of these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including -without limitation- data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibilities of such damages. The Providers cannot assume any obligation or responsibility. This disclaimer does not exclude any damages that are attributed to the negligence of GlobalSA or any of its employees.
The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.
Acceptance of these Terms and Conditions means that you accept, understand and agree to the aforementioned disclaimer.
Our Rights
We reserve the right to:
1. Modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
2. Change these Conditions from time to time, and your continued use of the Website (or any part of) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
3. We will use our reasonable endeavours to maintain the Website. The Website is subject to change from time to time. You will not be eligible for any compensation because you cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.
Privacy Policy
We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website.
All information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other than which is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to anyone.
The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyze trends, and administer the Site.
We may need to change this policy from time to time in order to address new issues and reflect changes on our site. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an email.
By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes.
Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Third Party Links
In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are not responsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.
Delivery Policy
When you click to make a purchase with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us, are limited by our terms & conditions. You must not make any purchase through this site unless you understand and agree all our terms and conditions. Once payment is made for the purchase, it is deemed that you have read and understood the terms and conditions for such purchase. If you have any queries please contact us before making any purchase for any service through this website.
Service Levels
Fibre is provided as a best-effort service and uptime cannot be guaranteed. During any technical failure, modification or maintenance of the service provided, GlobalSA will use its reasonable endeavours to resume the service as soon as possible. This excludes upstream provider infrastructure that is not within the control of GlobalSA.
Fibre Accounts
Services currently under the Monthly Billed Accounts:
- Fibre
- Uncapped
- Fibre Lines
- All Hosting services
Services currently under the Prepaid Billed Accounts:
- Fibre Prepaid
- Hotspot Prepaid
- Fibre Vouchers
Monthly services are billed continuously from sign-up, with monthly billing running from the first to the last day of each month. Fibre cancellation is governed by the Fibre Cancellation Policy below. Other services are governed by their applicable service agreements. Proof of payment must reach us before 17:00 on the last day of the month to prevent interruption on the first day of the following month.
Prepaid services are a once-off purchase and are valid for a period of 36 months (3 years), you are able to top up the prepaid service with additional bandwidth of the same service type at any time, with each top up the validity of the prepaid service will be extended with an additional 36 months (3 years).
Uncapped Accounts
By accepting the Terms and Conditions, you also agree to the aforementioned AUP.
All uncapped accounts are billed within a calendar month (1st to last day of every month). Your proof of payment is to reach us before 5pm on the last day of the month to prevent service interruption on the 1st of each month.
Bundled Accounts
- Bundle Pricing
Bundle pricing applies to one data service and one Fibre line tied together in a bundle. The process of transferring/activating the Fibre line takes place at the time of the order and cannot be ordered for a future date. Once a service is bundled the Fibre account will be locked down to the Fibre Line, the account cannot be used on a different Fibre Line.
- Line Transfer Bundle
On initial sign up a discounted amount will be billed for the data portion of the bundle and there will be no charge for the transfer of the Fibre line if it takes place in the current month. A discounted amount will be billed on transfer of the Fibre Line at any time other than the current month. The full bundle price will be billed on the 1st of the following month.
- New Line Bundle
A discounted amount will be billed for the data and Fibre Line once the Fibre Line is activated by Telkom. The service on the bundle will be activated once payment is received for the amount billed. The full bundle price will be billed on the 1st of the following month.
- Permanent Upgrade/Downgrade of Bundle
In order to upgrade/downgrade your existing bundle you will need to first unbundle the services. Once the services have been unbundled the changes can be made and the services can then be bundled again. The new bundle price will be billed on the 1st of the following month.
- Cancellations
In order to cancel one or both services within a bundle it is necessary to first unbundle the service. Once the services have been unbundled the desired changes can be made.
- Un-Bundling
When services are unbundled they will be billed at the standalone price per service.
- Bundling Existing Services
When services are bundled the bundled price will apply from the 1st of the following month.
* Bundle pricing excludes already discounted services and special offers
* Bundle pricing applies to selected products only
Hosting
The GlobalSA Hosting environment is offered without uptime guarantees, unless specifically stated. Local Hosting refers to the physical location, and not the IP traffic and/or network routing. This means that the hosting servers are physically located within the boundaries of South Africa. International Hosting refers to servers physically hosted outside the boundaries of South Africa.
GlobalSA has not and does not conduct pre-registration searches in respect of the customer’s use and registration of its selected Domain Name/s and is therefore not obliged to either advise the Domain Name customer about possible conflicting third party rights or to take steps to ensure against possible disputes concerning a third party’s intellectual property or other rights. Domain Names are registered by the respective Registrars on a first-come, first-served basis we are therefore unable to guarantee that the domain name applied for will be available when the instruction is sent to the Registrar.
The use or registration of the Domain Name by the customer does not interfere with nor infringe the rights of any third party in any jurisdiction with respect to trademark, service mark, tradename, company name, close corporation name, copyright nor any other intellectual property right, and that customer has the right to use the Domain Name as requested.
GlobalSA cannot act as an arbiter of disputes arising out of the registration and use of Domain Names. At the same time, customer acknowledges that GlobalSA may be presented with evidence that a Domain Name registered by customer violates the rights of a third party. In such instance GlobalSA shall be allowed to provide a complainant with customer ‘s name and address and all further communication will exclude GlobalSA and GlobalSA will have no further obligations to the customer. In such instance customer shall be entitled to continue using the Domain Name registered for customer by GlobalSA until a court or other body with jurisdiction directs otherwise.
GlobalSA will not be liable for any loss or damage, interruption of business, or any indirect, special, incidental, or consequential damages of any kind (including lost profits), regardless of the form of action, whether in contract, delict, or otherwise which may be suffered as a result of or which may be attributable, directly or indirectly, to the use and/or registration of the Customer’s selected domain names/s OR ANY ACTION TAKEN BY GlobalSA IN RESPONSE TO THE ABUSE OF THE DOMAIN REGISTRATION SERVICES WHICH IT OFFERS.
The Customer hereby indemnifies and holds harmless GlobalSA against any loss whatsoever arising from any dispute or claim or other action occasioned by the Customer’s use and registration of its selected Domain Name, even if GlobalSA has been advised of the possibility of such damages;
GlobalSA will not be liable for any indirect or consequential loss, damage, cost or expense of any kind, irrespective of how such damage or loss was caused, whether arising under contract, delict or otherwise, including, and not limited to, data loss or corruption, loss of profits, contracts, operation time and goodwill.
Neither GlobalSA, its employees, affiliates, agents, third party information providers, merchants, licensers or the like, warrant that GlobalSA’s Server service will not be interrupted or error free; nor do they make any warranty as to the results that may be obtained from the use of the Server service or as to the accuracy, reliability or content of any information service or merchandise contained in or provided through the GlobalSA Server service, unless otherwise expressly stated in this Agreement.
GlobalSA expressly limits its damages to the Customer for any non-accessibility time or other down time during the system unavailability. GlobalSA specifically denies any responsibilities for any damages arising as a consequence of such unavailability.
GlobalSA is not responsible if an external company network and firewall is set up to block access to services GlobalSA provides. If a client’s network is set up to block certain ports or web addresses that compromise the services GlobalSA provides it is the client’s responsibility to ensure that their network configurations are changed as necessary.
Refunds Policy
Refunds will not be granted for accounts purchased in error. Should it be proven that an account is not working as per the Product Description, Terms and Conditions and/or Acceptable Usage Policy a refund will be granted. Refunds for amounts deposited into a GlobalSA banking account erroneously will also have a 15% fee levied to cover our bank charges. Refunds are processed after the second week of the month.
Fibre Cancellation Policy
Fibre accounts require two full calendar months' written notice of cancellation, subject to any mandatory statutory rights that apply to the customer or agreement. This is a calendar-month notice period, not a fixed 60-day period.
Notice must be sent to accounts@globalsa.co.za from the account holder's registered email address, identifying the account and the Fibre service to be cancelled. GlobalSA will acknowledge receipt and confirm the service end date. The notice period is calculated from receipt of the notice, not the date of acknowledgement.
The notice period begins on the first day of the calendar month following the month in which notice is received. Service ends on the last day of the second full calendar month and cancellation takes effect on the first day of the following month.
Example: Notice received on 31 March means the notice period runs from 1 April to 31 May. Service ends on 31 May and cancellation takes effect on 1 June.
Example: Notice received on 1 April means the notice period runs from 1 May to 30 June. Service ends on 30 June and cancellation takes effect on 1 July.
Normal service charges remain payable during the applicable notice period, subject to mandatory statutory rights and the applicable service agreement. Separate subscription or equipment commitments must be identified in the service order and remain subject to applicable law.
This Fibre notice rule applies irrespective of payment method. Cancelling a debit order does not itself cancel the service agreement. It does not replace any shorter cancellation period or other remedy required by applicable law.
For other services, cancellation conditions must be specified in the applicable service agreement; the Fibre notice period does not automatically apply to software subscriptions, hosting or other products.
Fibre Services
Fibre installation, activation, availability, line speeds, transfers and repairs depend on the applicable fibre network operator and the agreed service order. Product-specific charges, equipment arrangements, service levels and provider responsibilities must be set out in that order.
Fibre cancellations are governed by the Fibre Cancellation Policy above. Provider processing arrangements do not displace mandatory customer rights.
Service queries may be sent to info@globalsa.co.za and technical support queries to support@globalsa.co.za.
Payment Options / Terms
All transactions will be processed in South African Rands (ZAR). We accept credit card, debit order and cash deposit/EFT payments. We do not extend credit and payment is required up front, services will not be activated without payment. All manual (cash deposit/EFT) monthly payments must reach us before 5pm on the last day of the month, failure to do so will result in all services being suspended until payment is received. GlobalSA are pre-approved beneficiaries on the following internet banking sites ABSA, FNB, Standard Bank, Nedbank and Capitec. On request we will supply our banking details should you wish to make payment via Cash Deposit or alternative bank. Always use your six digit account number as your reference when making payment to avoid delays in your payment being allocated.
Pro-rata Billing
Pro-rata billing applies to all new monthly billed services and on the initial purchase only. Pro-rata billing will not apply should you fail to pay your renewal invoice or any outstanding invoice on your account, the renewal/outstanding invoice must first be paid in order to qualify for the pro-rata rate on a new service.
Our banking details
Please note: When making a payment use the bank beneficiary GlobalSA.
Detailed instructions can be found on our website at -banking.html
Security Policy
Virtual Card Services process all credit card transactions. All credit card transactions are 128 bit Secure Socket Layers (SSL) encrypted. The company registration documents and the site’s registered domain name are checked and verified by Thawte, ensuring the cardholder and merchant that nobody can impersonate VCS to obtain confidential information. Virtual Card Services is committed to providing secure online services. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions. Virtual Card Services Internet servers are protected by firewalls and intrusion detection systems.
The Merchant does not have access to credit card details.
Virtual Card Services continually reviews and enhances its security in line with technological changes.
Monitoring
We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).
Law
The Conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.
Debit Orders
By supplying your banking details and agreeing to the Terms & Conditions the following will be seen as accepted and agreed to:
I/we hereby request and authorize you to draw against my/our bank account (or any other bank or branch to which I/we may transfer my/our account) the due amount or any variable amount pertaining to this agreement, on the first working day of each month. This being the amount necessary for the settlement of the monthly invoice and/or any overdue amounts, due to you in respect of my/our purchases/contract/agreement.
All such withdrawals from my/our account by you shall be treated as though they had been signed by me/us personally. I/we, “instruct” and authorize your agent Netcash (Pty) Ltd, or by computer through a system provided by the South African Banks to draw against my/our account.
I/we understand that if bank details have been supplied the withdrawals authorized here will be processed by BankServ. I/we also understand that details of each withdrawal will be printed on my/our statement. I/we agree to pay any banking charges relating to this debit order instruction. Withdrawal of debit-order authorisation must be handled separately in accordance with the mandate and applicable law; it does not itself cancel the Fibre service agreement.
Debit orders are processed on the first working day of each month. Fibre service cancellation follows the Fibre Cancellation Policy above, regardless of payment method. Debit-order authorisation and processing must be handled separately from service cancellation, in accordance with the mandate and applicable law. Payment and suspension arrangements remain subject to applicable law and the service agreement.
All other debit order instructions (new account sign ups, top ups, upgrades), besides the monthly subscription debit orders, will be processed on a daily basis. Should a change be made on your account after the monthly debit order run, the balance will be processed on the 1st working day of the month and debited to your bank account within 5 days.
Month End
Please note that the control panels will be offline between 19:00 and 00:30 on the last day of every month due to various monthly processing operations that need to be performed. Accounts that have reached 100% usage will be capped and you will not be able to top up until 00:30. Please ensure that all new purchases, service changes and top ups have been processed before 17:00 on the last day of the month to ensure that your request is actioned before 19:00.
Take-down Notice
In terms of Section 75 of the Electronic Communications and Transactions Act (“the Act”) GlobalSA has designated the Internet Service Providers’ Association (ISPA) as an agent to receive notifications of infringements as defined in Section 77 of the Act.
Details for ISPA:
Tel: 010 500 1200
PO Box 518
Noordwyk
1687
Midrand
The service will be subject to:
1. Provisions of the Electronic Communications Act No 36 of 2005 (“the ECA”). Telkom’s Public Switched Telecommunications Service License Conditions, SAIX & MTN Conditions of Service as amended from time to time. (A copy of these conditions is available from Telkom, SAIX & MTN).
2. The service contract term is specified in the service order. Fibre cancellation is governed by the Fibre Cancellation Policy above.
3. Should I/we fail to pay my/our account I/we shall be liable for any resultant collection, tracing and/or legal fees.
4. GlobalSA will be entitled to verify the information contained on the customer’s order form and generally make enquiries it deems necessary. GlobalSA will also be entitled to furnish any information regarding the customer’s account with GlobalSA and his compliance with these conditions to any credit bureau / Bank.
5. I/we hereby indemnify GlobalSA against any damage, loss, claims or cost that may result from the work being done in connection with the connection and / or removal of the service.
6. The Fibre service is sold as a best effort service and does not provide any guaranteed throughput to the world wide web.
Last updated: 8 October 2026